Contact Us

IPM Insights


Want to Enhance Patient Experience? Apply Process Improvement that Cares

Customer experience in a healthcare setting—measured by methods such as the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)—is a huge driver of performance…

Read More

Case Studies

Process Mapping Workshops Save Imperiled ISO Certification

Project Background A manufacturer of blood testing devices was scheduled to undergo an ISO audit of its Quality Management System (QMS). The successful completion of…

Read More