For outcomes that matter, IPM starts with business process optimization, identifies the right technology, and leads you through implementation and adoption.
There’s a lot on the line with every new technology adoption. But a recent Gartner survey revealed that only 48% of all digital initiatives meet or exceed their business outcome targets. Whether you are looking to implement an enterprise platform or point solution, selecting the right system won’t ensure success.
IPM understands that driving measurable business outcomes requires the alignment of people, process, and technology–which is far more than an IT project.
Because technology won’t fix a broken foundation, IPM consultants begin by optimizing your business processes. Next, we work with you to define your requirements, evaluate the options, and select the right solutions for your company. IPM’s process‑first, technology‑agnostic perspective and disciplined approach ensure you realize your business objectives.
Our focus is on selecting the systems that will meet your objective, whether that is improving operational efficiency, increasing revenue, improving customer satisfaction, or ensuring data integrity.
We work with you to fix broken processes first, to avoid user frustration, costly workarounds, and excessive customizations. And because technology can only deliver value if people adopt it, change management is part of every technology implementation, from enterprise systems to AI applications and point solutions.
IPM’s expert consultants will:
IPM makes sure your technology ecosystem is aligned to and supports your goals.
IPM maps your processes, evaluates your data integrity, and understands your business objectives. We identify opportunities for both process improvements and new technology to help your company more efficiently accomplish its goals. We examine your entire technology ecosystem to assess interoperability, integration, and downstream data impacts of a new system.
Working with your team, we will identify gaps and opportunities for improvement, create new processes, and implement the change. Standardizing processes prevents expensive customization or a system that fails to meet your business objectives. IPM’s change management practices empower your team to embrace both new processes and new technology.
With a process-first, technology-agnostic mindset and disciplined approach, IPM will help identify the most effective solution based on your business priorities. Beyond ERP, CRM, QMS, and other large platforms, IPM can help select commercial software or other point solutions. If there isn’t a system available to meet your needs, we can lead the development of a custom application.
Utilizing a core competence in program management and execution, IPM will work with IT and functional departments to minimize disruption to mission-critical operations through the transition to new systems or processes. Beyond achieving technical success, IPM embeds change management into every implementation, ensuring adoption through training and engagement.
When technology initiatives stall or fail, IPM will stabilize delivery. IPM consultants assess the situation objectively from a process-first perspective to identify the root cause. We develop a rescue plan to get execution back on track, while focusing on people and change management to restore confidence, and deliver your business outcomes.
System selection and implementation must achieve more than technical success. To deliver on measurable business objectives, the system must support your process, integrate with other programs in ecosystem, and be adopted by users. For that you need a team that specializes in system execution.
IPM’s technology consultants have deep technology and process management experience. With 100,000+ hours of delivery experience, a proven change‑embedded approach, and a track record of successful ERP implementations across Tier 1 and Tier 2 providers, point solutions, and system rescue engagements, IPM ensures technology investments create lasting value—not disruption.
Our customers speak to our success. While ERP implementation failure rates are exceed 50%, according to Gartner, our system selection and implementation clients give us “excellent” Net Promoter Scores. Our satisfied clients offer proof that you can successfully complete enterprise or point system implementations with minimal disruption to your existing business.
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Senior Director, Business Process & Technology Optimization Services
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