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Articles

Want to Enhance Patient Experience? Apply Process Improvement that Cares

Customer experience in a healthcare setting—measured by methods such as the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)—is a huge driver of performance…

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Case Studies

Fine-Tuning Project Portfolio Management (PPM) Positions Fast-Growing Company for Profitability

Although a Midwestern food manufacturer was hitting internal growth targets and seeing double-digit profit increases—much of it from popular new products— success was coming at…

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Case Studies

No DIY: Hardware Retailer Drives Change with Professional Project Management

Do-it-yourself projects may mean great business for hardware retailers, but when those retailers need to make changes in their own organizations, the last thing they…

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Articles

Six Reasons Why Healthcare Projects Fail

If you’re like most healthcare management professionals, your organization probably has a large portfolio of critical initiatives at various stages of execution—whether those projects involve…

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Case Studies

Change Management Eases Transition to New Regulatory Affairs Operating Model

The Regulatory Affairs (RA) group for a major pharmaceutical company was operating as a passive participant in the drug product life cycle. Cross-functional teams were…

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Case Studies

Leveraging Change Management

Lessons Learned at a Global Pharmaceutical and Diagnostics Company Global life sciences organizations continue to face more complex and demanding issues and environments. As new…

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