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Business Process and Technology Optimization

Technology Optimization

Platform, software, automation, or AI application, technology helps solve many business needs—if it’s properly integrated into operations. With a process-first approach, IPM optimizes your technology to deliver measurable outcomes.

Technology Optimization

Overview

Are your technology investments failing to deliver ROI? Are workarounds, manual processes, and disconnected systems preventing technology from working the way your business needs, creating constant firefighting? Do technology projects stall because ownership and governance are unclear?

As businesses feel pressure from rising costs, shrinking margins, and increased competition, they are investing even more in enterprise systems, AI, automation, and data analytics. But without the right foundation in place, these technologies often fall short.

Technology optimization helps you get more value from the systems you already have, so your tools work better, your teams work smarter, and your investments deliver stronger results.

Technology optimization delivers business value

Technology delivers more value when it helps people expedite ways of working rather than creating administrative burden. IPM helps you get more for your investment by aligning business objectives and priorities with tech investments. A process‑first, technology‑agnostic approach ensures we understand how work happens before recommending process changes, system updates, integrations, or automation.

IPM consultants deliver more than recommendations. We employ hands-on leadership to manage complex, cross‑functional initiatives that span multiple business teams, IT, and vendors. By incorporating change readiness, stakeholder engagement, and adoption planning into every technology initiative, we address the people issues that often diminish results.

With IPM you have a partner who stays accountable from problem definition through delivery, adoption, and results. We create a technology optimization roadmap for your business, where we:

  • Assess current processes, tools, and data to find areas ripe for optimization such as redundant systems, manual steps, low adoption, and unclear ownership.
  • Evaluate change readiness across people, processes, and technology to ensure adoption.
  • Take a tech-agnostic, process-first approach to designing an integrated solution—AI, automation, and/or software—to achieve your goals based on how your organization works and accounting for realities, capacity, and risk.
  • Establish clear governance, demand intake, prioritization, and decision rights across business and IT structures.
  • Optimize the foundation with data consistency and visibility, enabling your organization to safely scale AI and automation.

When core platforms, data, and operating models are optimized, companies unlock faster insights, better decisions, and scalable competitive advantage. IPM consultants are with you every step of the way as we bring process, technology, and people together to achieve your desired business outcomes.

How We Can Help You

Assess your processes and technology

IPM evaluates current processes and systems to identify roadblocks, redundancies, and manual workarounds that drag down productivity and profitability. We clarify the desired business outcomes, align cross-functional departments, and create a fact-based starting point for optimization efforts.

Optimize your technology

With a tech-agnostic approach, IPM tailors processes, operating models, and enabling technology to how your business operates, not a theoretical model. We define workflows, governance, decision rights, and success metrics so technology supports outcomes. When needed, we support system selection, integration strategy, and vendor alignment.

Become a hands-on technology partner

Execution is an IPM core competency. Unlike most firms, we provide hands-on program and project leadership, executing and coordinating work across functions, systems, and vendors. With transparent governance, prioritization, and decision accountability across business and IT, we drive stakeholder engagement, change, and adoption.

Ensure lasting value

With IPM focused on your business needs and defined metrics, you can expect value to last. We build change management practices into every technology optimization project. IPM reduces friction in day-to-day operations through governance, decision rights, and accountability. We design solutions to be not only sustainable, but adaptable and scalable.

Scale innovation without amplifying risk

Because more than 95 percent of generative AI pilots fail to deliver measurable business impact or reach full production, IPM is focused on helping firms stabilize their foundation. We optimize data, systems, governance, and operating models to help companies deliver value through AI, automation, and enterprise systems.

Count on IPM for Technology Optimization

It’s time to restore control, predictability, and value to your technology investments. IPM consultants focus on how your business actually works and take a process‑first, technology‑agnostic approach that you can trust.

We routinely use our expertise to rescue stalled technology initiatives, tie data from disparate systems together, and help clients to get more from their existing tools. For example, IPM assessed new product introduction processes at multiple locations of an industrial products manufacturer and recommended the company roll out the product lifecycle management (PLM) system at use at one of the sites, saving the company significant cost and time over implementing a new system.

IPM is the neutral execution partner you need to align business priorities with IT reality and finally get the ROI you need from your technology investments.

Contact

Our Practice Leads

Andrew Hazlett IPM Senior Director

Andrew Hazlett

Senior Director, Business Process & Technology Optimization Services

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Samuel Avichai IPM Principal Consultant

Sam Avichai

Principal Consultant

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Veronica Lindop IPM Principal Consultant

Veronica Lindop

Principal Consultant

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Let’s talk about ways to optimize your technology and get the most out of your investments?

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