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Want to Enhance Patient Experience? Apply Process Improvement that Cares

Customer experience in a healthcare setting—measured by methods such as the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)—is a huge driver of performance…

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Case Studies

New High-Tech Hospital Addition Requires Processes to Match

When its new state-of-the-art in-patient facility was being developed, management at a prominent Midwestern community hospital knew they couldn’t rely on existing processes to deliver…

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Case Studies

Successful Expansion Project Helps Laboratory System Gear Up for Growth

Management at a clinical laboratory system was grappling with a challenge: they wanted to expand their throughput, but needed to do so in a way…

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Case Studies

Good Medicine: Healing a Hospital’s Struggling ED

A 205-bed general medical and surgical hospital in a medically underserved community in Chicago was struggling with an underperforming emergency department (ED). Higher-than-normal volume left…

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Case Studies

Reengineering of Work Processes Cuts Drug Development Timeline in Half

Project Background To be more competitive, a mid-sized pharmaceutical company needed to shorten its development timeline. To that end, it hired a globally recognized management…

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Case Studies

Retailer Compresses Cycle Time by 50% and Ensures Sustainable Execution of Business-Critical Strategic Process

Project Background A leading retail chain was faced with eroding sales and market share, while striving to position itself to best contend with its competitors.…

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Case Studies

Simplifying Ethics Compliance Handling Process Mitigates Drug Company’s Risk

Project Background A major pharmaceutical company embarked on an initiative to simplify, streamline, and improve the effectiveness of their internal ethics compliance processes, procedures, and…

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Case Studies

Consumer Packaging Operations Improvement Reduces Labor by Over 60%

Project Background A major manufacturer of personal care products needed to increase throughput and flexibility, and reduce labor costs associated with its packaging operations in…

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Case Studies

Accelerating Operations Management Safety

Improving Operations and Quality Systems for a Safe Work Environment Project Background A large, multi-national oil refinery had experienced a series of safety incidents resulting…

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