IPM Insights

When you need to move a team fast, follow these four keys to successful execution: Motivational Urgency as a Driving Force Create a sense of…

When companies are growing quickly and rapidly innovating, it can be an exciting ride. The ride gets bumpy, however, when the new ideas start to…

Amazon and other online retailers have changed the face of retailing, exposing companies to global complexity, the need to react on a 24/7 timeline, and…

Customer experience in a healthcare setting—measured by methods such as the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)—is a huge driver of performance…

When its new state-of-the-art in-patient facility was being developed, management at a prominent Midwestern community hospital knew they couldn’t rely on existing processes to deliver…

Management at a clinical laboratory system was grappling with a challenge: they wanted to expand their throughput, but needed to do so in a way…

A 205-bed general medical and surgical hospital in a medically underserved community in Chicago was struggling with an underperforming emergency department (ED). Higher-than-normal volume left…

A major food company was experiencing problems with its direct store delivery (DSD) operations. The distribution network consisted of more than 100 company-owned and/or -operated…

To be more competitive, a mid-sized pharmaceutical company needed to shorten its drug development timeline. To that end, it hired a globally recognized management consulting…

Project Background A leading retail chain was faced with eroding sales and market share, while striving to position itself to best contend with its competitors.…